Frequently Asked Questions
Find answers to common questions about TrenchXBT, our features, and how to make the most of our platform. Can't find what you're looking for? Contact our support team.
What is TrenchXBT?
TrenchXBT is a comprehensive market intelligence platform for cryptocurrency traders. We provide real-time whale movement tracking, market sentiment analysis, technical indicators, and AI-driven insights to help traders make more informed decisions. Our platform is designed to democratize access to sophisticated market data that was previously only available to institutions and large trading firms.
How does TrenchXBT collect data?
We collect data from multiple sources including public blockchain networks, cryptocurrency exchanges, social media platforms, news outlets, and more. Our proprietary algorithms process this data in real-time to identify patterns, track significant movements, and generate actionable insights. All data collection is done ethically and in compliance with relevant terms of service and regulations.
Is TrenchXBT suitable for beginners?
Yes! While our platform offers sophisticated tools for experienced traders, we've designed it to be accessible for beginners as well. We provide educational resources, tooltips throughout the interface, and clear explanations of technical concepts. Our Market Sentry tool is particularly useful for newer traders as it presents analysis in plain language and provides actionable insights without requiring deep technical knowledge.
What is whale movement tracking?
Whale movement tracking monitors transactions from large cryptocurrency holders (known as "whales") who can significantly impact market prices. Our platform identifies and alerts you to major transfers, accumulation patterns, and distribution events from these influential wallets. This information can provide early signals of potential market movements and institutional activity that might affect your trading strategy.
How accurate is the Market Sentry analysis tool?
Market Sentry uses advanced AI and machine learning algorithms to provide technical analysis with high accuracy. However, cryptocurrency markets are inherently volatile and unpredictable. While our analysis is typically around 75-85% accurate based on historical testing, we always recommend using it as one of several tools in your trading strategy, rather than relying on it exclusively. We continuously improve our models with new data and enhanced algorithms.
What cryptocurrencies does TrenchXBT support?
TrenchXBT currently supports all major cryptocurrencies including Bitcoin, Ethereum, Solana, Cardano, and BNB, as well as thousands of tokens across multiple blockchain networks including Ethereum, Binance Smart Chain, Polygon, and Solana. We continuously add support for emerging tokens and new networks based on market demand and technical feasibility.
How do I create an account?
Creating an account is simple! Just click the "Sign Up" button on our homepage, enter your email address, create a password, and verify your email. We offer optional two-factor authentication for enhanced security. The basic account is free and gives you access to essential features, while premium subscriptions unlock advanced capabilities and higher usage limits.
Can I use TrenchXBT without creating an account?
Yes, we offer limited functionality without an account. You can access basic market data and use the Market Sentry tool with limited daily requests. However, to save settings, receive personalized alerts, access historical data, or use advanced features, you'll need to create an account. We recommend signing up for the free tier to get the most value from our platform.
How can I reset my password?
If you've forgotten your password, click the "Forgot Password" link on the login page. Enter the email address associated with your account, and we'll send you a password reset link. The link expires after 24 hours for security reasons. If you don't receive the email, check your spam folder or contact our support team for assistance.
Is TrenchXBT free to use?
TrenchXBT offers a free tier with access to basic features and limited daily usage.
What browsers are supported?
TrenchXBT works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated to the latest version for optimal performance and security. Our platform is also mobile-responsive and works well on both desktop and mobile devices.
Is my data secure?
Yes, security is a top priority for us. We use industry-standard encryption protocols to protect your data both in transit and at rest. Your password is securely hashed and never stored in plain text. We implement strict access controls, regular security audits, and follow best practices for data protection. Additionally, we offer two-factor authentication for enhanced account security.
Do you have a mobile app?
We currently offer a fully responsive web application that works well on mobile devices. Native iOS and Android apps are on our roadmap and scheduled for release in Q3 2025. Until then, you can add our web app to your home screen for a more app-like experience on mobile devices.
Do you offer an API for developers?
Yes, we offer a comprehensive RESTful API that allows developers to integrate TrenchXBT's data and analysis into their own applications, trading systems, or dashboards. Our API provides access to market data, whale movements, technical indicators, and more. For details, visit our API Access page or contact us at [email protected].
What are the API rate limits?
API rate limits vary by subscription tier. The Basic API plan includes 100 requests per minute, the Professional plan allows 500 requests per minute, and Enterprise plans offer customizable limits based on your needs. All plans include fair usage policies to ensure service quality for all users. Rate limit headers are included in API responses to help you track your usage.
Do you provide API documentation?
Yes, we provide comprehensive API documentation in our Developer Portal. The documentation includes endpoint details, request and response formats, authentication methods, code examples in multiple languages, and best practices. We also offer an interactive API explorer to test endpoints in real-time. All API subscribers receive access to our dedicated developer support channels.
Still have questions?
Our support team is ready to help! If you couldn't find the answer you're looking for, please don't hesitate to reach out. We're available 24/7 to assist you.